Responsible Gaming
at hibje

hibje exists to provide an entertaining, safe, and fair online gaming experience for adults across Bangladesh. We believe that responsible gaming is not simply a regulatory checkbox — it is a core value that shapes every feature we build, every promotion we run, and every support interaction we conduct.

Online casino gaming and sports betting — including cricket betting markets, live casino tables, and slot games — are forms of entertainment. For the vast majority of hibje players, they remain exactly that: a fun and exciting way to engage with the sports and games they love, within a budget they are comfortable with. However, hibje also acknowledges that a small number of players may develop problematic gambling behaviours. Our responsible gaming programme exists to support those players at the earliest possible stage, with the least amount of friction.

hibje's responsible gaming framework is built on four pillars: prevention (stopping problems before they start through education and tools), detection (monitoring account behaviour for early warning signs), intervention (proactively contacting players who may be at risk), and support (providing clear pathways to help for players who need it). Every hibje player benefits from all four pillars — regardless of their deposit levels, playing frequency, or account history.

The hibje platform is strictly restricted to players who are 18 years of age or older. This policy is absolute and non-negotiable. Participation in real-money online casino games or sports betting by persons under the age of 18 is prohibited, and hibje takes all reasonable steps to prevent underage access to its platform.

hibje enforces the 18+ requirement through the following measures:

• Account Registration Checks: During registration, all players are required to confirm their date of birth and agree to hibje's Terms & Conditions, which explicitly state the 18+ requirement. Providing false information about your age is a violation of hibje's Terms & Conditions and may result in immediate account suspension and forfeiture of funds.
• K YC Identity Verification: Before any withdrawal is processed, hibje requires players to submit valid government-issued identity documents to confirm their age and identity. Accounts that cannot be verified as 18+ will be suspended pending further review.
• Parental Controls Guidance: hibje encourages parents and guardians to make use of third-party parental control software to prevent minors from accessing online gambling sites. Tools such as Net Nanny, Qustodio, and similar products can be configured to block gambling-related websites on shared household devices.
• Underage Player Reports: If you believe that a person under the age of 18 has registered an account on hibje, please report this immediately to [email protected]. hibje will investigate the report promptly and take appropriate action, including account suspension and return of any deposits made.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed the hibje platform, please contact our responsible gaming team immediately. We will handle your report with complete discretion and prioritise its resolution.

Problem gambling — sometimes called gambling disorder — is characterised by a persistent pattern of gambling behaviour that disrupts a person's personal, family, or professional life. Unlike recreational gambling, which is undertaken for entertainment within comfortable financial limits, problem gambling is driven by compulsion rather than choice.

Recognising the warning signs early is critical. The following behaviours may indicate that gambling has moved beyond recreational activity and is becoming a problem:

• Chasing Losses: Continuing to gamble — or placing increasingly large bets — in an attempt to recover money that has already been lost.
• Exceeding Planned Budgets: Regularly spending more on gambling than you intended or can afford, and feeling unable to stop despite the financial impact.
• Preoccupation with Gambling: Spending significant amounts of time thinking about gambling — planning future sessions, replaying past ones, or researching betting strategies — even when not actively playing.
• Neglecting Responsibilities: Missing work deadlines, neglecting family commitments, or withdrawing from social activities because of gambling or the financial consequences of gambling.
• Emotional Dependence: Using gambling as a primary way to cope with stress, anxiety, loneliness, boredom, or depression.
• Concealment: Lying to friends or family members about how much time or money you spend gambling, or hiding gambling activity from people close to you.
• Borrowing to Gamble: Taking out loans, borrowing from friends or family, using credit cards, or selling personal assets to fund gambling sessions.
• Failed Attempts to Stop: Making repeated unsuccessful attempts to cut back or stop gambling altogether.

If you identify with three or more of the above patterns, hibje strongly encourages you to reach out to our responsible gaming team at [email protected], or to contact one of the external support organisations listed in the Support & Resources section of this page. Early intervention significantly improves outcomes.

hibje provides a comprehensive suite of player protection tools that are accessible directly from your account dashboard. These tools are designed to empower you to manage your gambling activity proactively, without requiring you to contact customer support for most actions.

All limit-reduction requests and restriction activations on hibje take effect immediately. Limit increases, by contrast, are subject to a mandatory cooling-off period of at least 7 days, ensuring that impulsive decisions made in the heat of a gaming session cannot immediately undo responsible limits you have previously set. This asymmetric design is intentional — it protects you from yourself during moments of heightened emotion.

A detailed description of each available tool is provided in the dedicated sections below. If you need assistance activating any tool or have questions about how a particular limit works, contact our support team at [email protected] and we will guide you through the process step by step.

Self-exclusion is one of the most powerful responsible gaming tools available to hibje players. When you request self-exclusion, hibje will deactivate your account for the duration of your chosen exclusion period, preventing you from logging in, depositing, or placing any bets on the platform.

hibje offers the following self-exclusion durations:

• 30 Days: A one-month break, suitable for players who feel they need a short reset period.
• 3 Months: A medium-term exclusion for players who want a more substantial break from gambling activity.
• 6 Months: A longer exclusion period for players with more serious concerns about their gambling behaviour.
• 12 Months: A full-year exclusion, offering an extended period away from the platform to focus on recovery.
• Permanent Closure: A permanent, irrevocable account closure for players who no longer wish to access the hibje platform under any circumstances.

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request", stating your registered username and your chosen exclusion duration. Your account will be deactivated within 24 hours of your request. During the exclusion period, hibje will remove you from all marketing lists immediately — you will not receive any promotional emails, SMS messages, or bonus notifications.

Reinstatement after exclusion: When a fixed-term self-exclusion period expires, your account will not be automatically reactivated. You must contact [email protected] to request reactivation. Before your account is reinstated, hibje will ask you to confirm that you wish to return to the platform and remind you of the responsible gaming tools available. There is no obligation to return — your account can remain dormant indefinitely at your request.

Deposit limits are one of the most effective tools for maintaining financial control over your gambling activity. hibje allows every player to set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is in place, no deposit that would cause you to exceed the limit will be accepted by the platform during that period.

In addition to deposit limits, hibje also offers loss limits and wager limits. A loss limit caps the total amount you can lose within a defined period, while a wager limit sets a maximum stake per individual bet or spin. Together, these three limit types give you granular control over your gambling expenditure from multiple angles.

All deposits on hibje are processed in Bangladeshi Taka (BDT) via local payment methods including bKash, Nagad, Rocket, and Upay, as well as international cards. Your limits are always expressed and enforced in BDT, ensuring clarity regardless of which payment method you use. For example, if you set a weekly deposit limit of ৳5,000, hibje will block any further deposits once that threshold is reached within the 7-day window, regardless of the payment method you attempt to use.

• Setting a Limit: Deposit limits can be set from the Responsible Gaming section of your hibje account dashboard. You can set, reduce, or activate a limit at any time, with immediate effect.
• Reducing a Limit: Reducing an existing limit takes effect immediately. For example, if your weekly limit is ৳10,000 and you reduce it to ৳5,000, the lower limit applies right away.
• Increasing a Limit: Increasing a limit is subject to a mandatory 7-day cooling-off period from the time the increase request is submitted. This delay is intentional and cannot be waived.
• Removing a Limit: Removing a deposit limit entirely follows the same 7-day cooling-off rule as increasing one. hibje will send you a confirmation email when a limit removal request is received and again when the cooling-off period has elapsed.

hibje encourages all players to review their deposit limits regularly — especially after a winning streak, when the temptation to increase spending can feel more justified than it actually is. Maintaining consistent limits regardless of recent results is a hallmark of responsible, sustainable gambling.

Sometimes a player simply needs a short break without committing to a full self-exclusion. hibje's time-out and cool-off features are designed for exactly this purpose. They provide a temporary pause from gambling activity, during which your account is suspended but not permanently closed.

Time-Out (24 to 72 Hours): A time-out immediately suspends your hibje account for a period of your choosing — 24 hours, 48 hours, or 72 hours. During a time-out, you cannot log in, make deposits, or place bets. Any pending bets placed before the time-out are settled normally according to their results; winnings from those bets will be credited to your account and will be available when the time-out expires.

Cool-Off Period (7 to 42 Days): A cool-off period functions similarly to a time-out but covers a longer duration — from 7 days up to 6 weeks. Cool-off periods are recommended for players who have noticed that their gambling is starting to feel less like entertainment and more like a compulsion, but who are not yet ready to commit to a longer self-exclusion.

Both the time-out and cool-off features take effect immediately upon activation — there is no delay and no cooling-off period on the activation itself. Neither feature can be shortened or cancelled once activated. You must wait for the full duration to elapse before your account becomes accessible again.

If you are struggling with problem gambling — or if you are concerned about someone close to you — please know that help is available and that reaching out is a sign of strength, not weakness. hibje's responsible gaming team can be contacted at any time via the details below, and a number of independent support organisations also offer free, confidential guidance.

Contact hibje's Responsible Gaming Team:

In addition to hibje's internal support, the following types of organisations provide independent, free, and confidential help for people affected by problem gambling. We encourage any player who feels they may be developing a gambling problem to seek external support alongside any account-level measures they take on hibje:

• Gamblers Anonymous: An international fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder. Meetings are available in many countries and online.
• GamCare: A UK-based organisation that provides information, advice, and support for anyone affected by gambling-related harm. Their online self-help tools and forums are accessible internationally.
• BeGambleAware: A leading charity committed to minimising gambling-related harms. Provides a free, confidential helpline and extensive online resources covering all aspects of problem gambling.
• National Mental Health Helpline (Bangladesh): For players in Bangladesh experiencing severe emotional distress related to gambling, the Kaan Pete Roi helpline and similar services provide confidential emotional support in the local context.
• Family and Friends Support: hibje recognises that problem gambling affects entire families, not just the individual player. If you are a family member or close friend of someone you believe has a gambling problem, many of the organisations listed above also provide dedicated support for affected loved ones.

hibje will never penalise, restrict, or treat differently any player who contacts us with responsible gaming concerns. Our team is trained to handle all such enquiries with empathy, professionalism, and complete discretion. We want every hibje player — whether they play once a month or every day — to feel safe, supported, and in control of their gaming experience at all times.

This Responsible Gaming policy was last reviewed and updated on 1 January 2026. hibje reserves the right to update this policy at any time to reflect changes in our platform features, best practice guidelines, or applicable legal requirements. Material updates will be communicated to active account holders by email.